for details on how we deal with your data.<\/span><\/p>\nORDER ACCEPTANCE<\/b><\/h2>\n
\u00a0Each product in your order is sold by the local or international seller specified on the Site or by us.<\/span><\/p>\n\n- Order Acceptance. Our acceptance of your order will occur when we notify you of our acceptance in writing (e.g., by email or mobile messaging). If we cannot accept your order, we will inform you of this in writing or through a call and will not charge you for the product.<\/span><\/li>\n
- All the payments will be in the respective GCC country currency.<\/span><\/li>\n
- By placing an order, you authorize us or our third-party payment processor to process your credit\/debit card details for the amount of your order. We accept payment by<\/span>\n
\n- credit\/debit card;<\/span><\/li>\n
- cash on delivery ( Only in Kuwait and an amount not exceeding KWD 5000).<\/span><\/li>\n
- Paypal\u00a0<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n
\n- To authorize credit\/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You, at this moment, authorize us to do so, and we shall not be liable to you for any damage or loss you may incur.<\/span><\/li>\n
- We may remove or add cards or other payment methods that we accept at any time without prior notice to you.<\/span><\/li>\n
- Our Cancellation. We may cancel your order(s) if you do not make any payment to us when it is due;<\/span>\n
\n- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or<\/span><\/li>\n
- you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or<\/span><\/li>\n
- you attempt to bulk or multi-order purchase per clause 2.8, below.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
\n- Bulk\/Multiple Purchasing. We reserve the right to reject any orders, at our sole discretion, where we detect bulk purchasing or multiple units of similar products.<\/span><\/li>\n<\/ol>\n
DELIVERY OF YOUR ORDER<\/b><\/h2>\n
Same Day delivery is possible inside Kuwait city if the item is available in express Shipping by the 7ADAG Delivery Team.<\/span><\/p>\nFree delivery applies for all orders over 100 KWD in Kuwait ( Except oversize products).<\/span><\/p>\nWe are delivering Worldwide as per the country mentioned in checkout.<\/span><\/p>\n <\/p>\n
.Cash on Delivery service is available in Kuwait via Smsa and Emirates Post with an additional cost of 10KWD, and For Saudi Arabia, Kuwait, and Oman by SMSA Express with an additional cost of 15KWD.<\/span><\/p>\n <\/p>\n
We committed to deliver your order within 3-5 days in Kuwait and 3-14 days in the GCC, depending on the courier you have selected on checkout. In other international countries will be delivered by DHL only, and the estimated time is 3-7 days. Take more time will be informed to your DHL team.<\/span><\/p>\nDelivery of Your Order<\/b><\/p>\n\n- Realtime Delivery Costs:<\/span><\/li>\n<\/ul>\n
The delivery costs will be displayed on our Site on the cart and checkout page.<\/span><\/p>\n\n- Delivery Time:<\/span><\/li>\n<\/ul>\n
The estimated delivery time will be displayed on our Site during checkout.<\/span><\/p>\n\n- Cut Off time:<\/span><\/li>\n<\/ul>\n
Orders placed before 1 pm will be processed the same day.<\/span><\/p>\nOrders placed after 1 pm will be processed the next day.<\/span><\/p>\n\n- Delivery Delays:<\/span><\/li>\n<\/ul>\n
If an event outside of our control delays our supply of the product, then we will contact you as soon as possible to let you know, and we will take steps to minimize the effect of the delay;<\/span><\/p>\nIf no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;<\/span><\/p>\nIf you do not collect the product from us as arranged or if, after a failed delivery to you, Our courier will contact you a maximum of three times on your mobile phone number, and in case of failure to reach you, we will hold your order for up to 7 days. In such a case, you are responsible for contacting the courier partner or us to reschedule the delivery. If we don\u2019t hear from you after seven days, the delivery fee and 10% of the total invoice will apply as administration expenses.<\/span><\/p>\n\n- ID Requirement Upon Delivery:<\/span><\/li>\n<\/ul>\n
At our sole discretion, we may make any inquiry necessary to verify your identity and ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to, a form of identification and credit card. If we authenticate any information you provide, we have the right to refuse delivery and cancel the order.<\/span><\/p>\n\n- Title to Products:<\/span><\/li>\n<\/ul>\n
A product will be considered owned by you and your responsibility from when we deliver the product to the delivery address, and you have paid for the product.<\/span><\/p>\n\n- Invoice:<\/span><\/li>\n<\/ul>\n
We will issue an electronic invoice for your purchase and send such an invoice to the email address you provided.<\/span><\/p>\n\n- Delivery Timelines :<\/span><\/li>\n<\/ul>\n
Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.<\/span><\/p>\n\n- Shipping via SMSA to Saudi Arabia:<\/span><\/li>\n<\/ul>\n
If the recipient selected SMSA\u00a0 on checkout for delivery, then the recipient is responsible for all duties and customs and must pay to courier on delivery. That is already calculated and will not be charged to you on delivery.<\/span><\/p>\n\n- Shipping via EMS:<\/span><\/li>\n<\/ul>\n
If the recipient selected EMS (Emirates Post) on checkout for delivery, then the recipient is responsible for all duties, customs, and other taxes, which he must pay as cash in the post office.<\/span><\/p>\n\n- Shipping Via DHL, FedEx, or other:<\/span><\/li>\n<\/ul>\n
If the recipient selected DHL, FedEx, or any other courier for shipment outside Kuwait, then the tax and vat are included in the shipping price. We calculated with standard 5% customs duty or 5% VAT for Kuwait and 15% VAT for Saudi Arabia (where VAT is applicable). If your country does not have any VAT \u2013 only a 5% customs duty will apply. If your country has extra custom duty fees or clearance fees\u2013 this payment will be charged to the customer.<\/span><\/p>\n\n- Shipping Via SMSA Express:<\/span><\/li>\n<\/ul>\n
For Saudi Arabia; If the recipient selected SMSA Express courier for shipment for Saudi Arabia, then only custom duty will be paid by the customer, the VAT already collected on checkout by 7ADAG.<\/span><\/p>\nFor Kuwait, Oman, and Bahrain:<\/span><\/p>\nThe Kuwait vat is included in the shipping price, which we calculated with the standard 5% of Kuwait. Custom Duty charges of your country will be charged to customers by courier. If your country has antra custom duty fees or clearance fees\u2013 this payment will be charged to the customer.\u00a0<\/span><\/p>\n\n- Tracking Number:<\/span><\/li>\n<\/ul>\n
A tracking number will be provided by email once your order is confirmed. You can then use the tracking number to track your order by contacting the customer care team.<\/span><\/p>\n\n- Sanctioned Countries:<\/span><\/li>\n<\/ul>\n
The site will NOT deal with or provide any services or products to any of AC sanctions countries following the law of Kuwait.<\/span><\/p>\nOversize Product<\/b><\/p>\n
<\/p>\n
7ADAG is committed to delivering to our customers but. You may receive the shipment by a different courier company than you choose on checkout. The reason is shipping company policy as per area they might not carry such oversize products. However, 7ADAG is committed to delivering these products to our customers on time and in good condition. Free Shipping does not apply to oversized products, and for out-of-Kuwait customers, 7ADAG can ask for extra shipping costs will apply.<\/span><\/p>\nReturns & Exchange:<\/b><\/h2>\n
7ADAG offers returns for products within Seven (7) days of receipt of the shipment to you if the product is eligible for return. Products that are not eligible for return have the – \u201cThis item cannot be exchanged or returned.\u201d tag on the product detail page. Products that are not eligible for return cannot be returned under any circumstances. A product will not be returned until it has been notified to the customer that it is accepted for return.<\/span><\/p>\nOur website (www.7adag.com) does not permit refunds, exchanges, and returns as an option due to changing your mind about the product purchased on the Site. Therefore, refunds, exchanges, and returns will only be issued subject to approval for the valid reasons mentioned below:<\/span><\/p>\n–\u00a0 \u00a0 <\/span> defects in design, materials, and workmanship.<\/span><\/p>\n–\u00a0 \u00a0 <\/span> in the satisfactory quality or manufacturing defect.<\/span><\/p>\n–\u00a0 \u00a0 \u00a0 \u00a0 Incorrect products delivered compared to ordered products.<\/span><\/p>\n– Refunds will only be processed after the item\/s returned have been approved. After approval, we will issue a refund of the total face value of undamaged items duly returned (excluding, where applicable, the original delivery charges, the value of the customs paid imposed by the country, and cash handling fees).<\/span><\/p>\n– Refunds and exchanger replacements will only be offered to the same person who originally purchased the products on the Site, and the Site may ask for further identification.<\/span><\/p>\n– We only offer replacement of faulty, damaged, unsatisfactory quality, or incorrect products within seven days from the receipt of your written replacement request, which you shall submit within three days you received your order and discovering the faulty\/incorrect product. In this case, we will replace it for you free of charge. You shall provide pictures of damaged\/faulty, unsatisfactory quality, or incorrect products with your written replacement\/return request delivery.<\/span><\/p>\n– Purchased products that did not start on arrival or arrived in a damaged condition or still in an unopened box can be returned for a full refund of the value of the products in the case of return within Kuwait or the event that the shipment was returned from outside Kuwait, the value of the customs paid imposed by the country will be deducted Shipping and refund the rest of the value.<\/span><\/p>\n– Any returned product damaged through customer abuse, lost parts, or in unsalable condition due to customer tampering will not be acceptable for return and will be charged to the customer based on product condition.<\/span><\/p>\n\u00a0<\/span>How to Return or Exchange:<\/b><\/p>\n\n- Please email us at <\/span>support@7adag.com<\/span> to notify us of the product you would like to return. You will need to provide full details of your order number, which is provided in the documentation that arrives with your order, and details and pictures of the items you wish to return or exchange.<\/span><\/li>\n
- Once you have received a confirmation that we will accept a return for your product, please make sure you indicate whether you would like a refund, replacement o,r exchange. Please remember that for the return to be processed. You must ensure that ALL returned items are in good condition and unopened.<\/span><\/li>\n
- \u00a0Schedule a return for your package with the courier provider designated by our team. You must also provide a copy of the shipping invoice with your order documentation when you hand over the returned products to our courier. Delivery charges for returning products, if it’s due to faulty, damaged, or incorrect products, are to be paid by you and are your responsibility.<\/span><\/li>\n
- Your refund will be processed via the following methods:<\/span><\/li>\n<\/ol>\n
\n- Cash on Delivery payments arises funded as a store credit or bank account.<\/span><\/li>\n
- If you choose to pay with multiple payment methods, the store credit amount will be prioritized and refunded before the remainder of the payment gets refunded via the other payment method used. The refund will be processed in the following order: (i) The total store credit amount used will be credited back to your account (ii) The remaining amount will be refunded via your other payment method: Credit Card payments will be refunded to the Credit Card used to purchase your order, PayPal payments will be refunded to your PayPal account, and \u00a0 Cash on Delivery payments will be refunded as store credit.<\/span><\/li>\n<\/ul>\n
\n- In any case where the Site has approved a refund on the product purchased on the Site, valid matching photographic I.D of the person who purchased the product will be required. The person who purchased the product and the person asking for the refund are the same.<\/span><\/li>\n
- The Site will not issue a refund based on the customer’s incorrect registration information during the reregistration process, which does not match their photographic I.D. when asking for a refund.<\/span><\/li>\n
- All items (including promotional gift items accompanying the Order) must be returned to us within seven days of Order receipt:<\/span><\/li>\n<\/ol>\n
\n- Unaltered, unused, and in a fully saleable condition (or the condition in which they were received from our agents or us Shoes must not have any sole or other damage;<\/span><\/li>\n
- They are still attached in their original packaging\/box\/dust-cover and with all brand and product labels\/tags\/instructions. Authenticity cards, where provided, should also be returned. Swimwear must have the original hygiene liner attached.<\/span><\/li>\n
- The original Order confirmation accompanies him.<\/span><\/li>\n
- Please take care to preserve the condition of any product packaging as, for example, damaged shoe boxes may prevent re-sale and may mean that we cannot give you a full refund. Our agents may ask to inspect returned items at the point of collection, but that initial inspection does not constitute a guarantee of your eligibility for a full refund.<\/span><\/li>\n<\/ul>\n
Cancellation Policy<\/b><\/p>\n\n- The Site will not issue any charges if the order has not been dispatched for delivery yet.<\/span><\/li>\n
- You shall notify us in writing about canceling your order on the same day of placing the order and before the order has been dispatched. (before the courier partner initially reaches out to you \u2013 usually VIA SMS)<\/span><\/li>\n
- Orders for Kuwait can still be canceled free of charge on the same day or before the order has been collected by our courier partner company.<\/span><\/li>\n
- Orders for the GCC can be canceled free of charge on the same day the order is placed.<\/span><\/li>\n
- Our courier will contact you to arrange the delivery. At this time, you shall inform them if you wish to cancel. Once delivery is confirmed, the order cannot be canceled. Suppose a cancellation has been made after confirming delivery with the courier. In that case, we will process a refund, and a 10% administration charge will be deducted from the total invoice value in case of credit card payment. Suppose you selected cash on the delivery payment method and confirmed the delivery with the courier. In that case, you will have to pay a delivery charge of KWD 25 to our courier partner company directly when they deliver to you and return the order simultaneously (Kuwait). For GCC, the courier partner will notify you of the delivery charge.<\/span><\/li>\n<\/ul>\n
Cancellation by 7ADAG<\/b><\/p>\n\n- As per 7ADAG \u2019s terms and conditions, please note that there may be specific orders we cannot accept and must cancel. 7ADAG reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, the said amount will be reversed into our Card Account. No cash disbursement shall be made under any condition whatsoever.<\/span><\/li>\n<\/ul>\n
\u00a0<\/span><\/p>\n\u00a0<\/span><\/p>\nWarranties, DEFECT OR DAMAGE TO YOUR PRODUCT\u00a0<\/b><\/h2>\n\n- Warranty<\/b>.\u00a0 Probably! A manufacturer\u2019s warranty protects most items for at least the first year (and many have lifetime warranties). If, for any reason, you\u2019re unhappy with products, please reach out to us by email at <\/span>support@7adag.com<\/span>. We can find your warranty information and help you to contact the manufacturer.<\/span><\/li>\n
- The warranty covers not all products. Always check the product page or contact us to know if it includes warranty benefits.<\/span><\/li>\n
- Warranty Period<\/b>. Repair or replacement under this warranty does not provide the right to extend or renew the warranty period. Your product manufacturer’s warranty terms are under your product manufacturer. For more details, visit the support page of your product.<\/span><\/li>\n
- Warranty Not Applicable<\/b>. The warranty does not apply in the following circumstances:<\/span>\n
\n- if a repair has been attempted by any service center not authorized by the product seller; physical damage, i.e., product presenting clear signs of damage like broken screens, heavy dents, bent products, that can prevent a product from functioning correctly; liquid damage, i.e., any situation involving the submersion or splashing of an electronic device in any liquid\/or when water indicator (if any inside the device) changes color;<\/span><\/li>\n
- original software alteration or modification.<\/span><\/li>\n
- if the serial number is removed from the product;<\/span><\/li>\n
- where there has been abuse or misuse of the product, e.g., by not using it for its intended purpose or not following the manufacturer\u2019s instructions on usage and maintenance;<\/span><\/li>\n